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Full error name: “offer collection in person“; “Cash on pickup error” 

July 19, 2023


The error on eBay depends on 2 factors:

  • the location you’re selling on
  • the offline payment option

Basically, if you check the eBay guides, you can see that offline payments are available when a buyer is paying on collection. The error says that to use offline payment as an option you need to offer collection in person.


Try to:

  • Create a payment policy called “Cash on pickup”
  • Create a shipping policy > and from the drop-down menu > select No postage: local collection only
  • Select both the policy into the “list to eBay”settings in Nembol and retry the publication

If this doesn’t work, please, reach eBay to get instructions on how to create a local collection.


Cash on pickup option